Shop FAQ
Q: Do you accept returns or exchanges?
A: We do not accept returns or exchanges. However, we are committed to ensuring customer satisfaction. If you have any issues with your order, please contact us and we will work with you to find a solution, whether it's a replacement or a refund.
Q: How long does it take to ship an order?
A: We strive to ship all orders within 3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $40. For orders below $40, shipping fees will apply. Please note that free shipping is only available for standard shipping and may take 2-5 business days for delivery.
Q: Can I choose expedited shipping?
A: Yes, you can choose expedited shipping at checkout for an additional fee. This option allows for faster delivery of your order.
Q: How long does expedited shipping take?
A: The exact delivery time for expedited shipping may vary depending on your location. However, it is typically faster than standard shipping and ensures quicker delivery of your order.
Q: What if my order is damaged or lost during shipping?
A: In the rare event that your order is damaged or lost during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and either replace your order or provide a refund.
Q: Can I track my order?
A: Yes, for larger orders. Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment. Small sticker orders are shipped as letter mail and cannot be tracked.
Q: Can I change or cancel my order?
A: Unfortunately, once an order is placed, we are unable to make changes or cancel it. We strive to ship orders as quickly as possible, which may limit our ability to modify or cancel orders. We apologize for any inconvenience this may cause.
Q: What if I have a problem with my order?
A: If you have any problems or concerns with your order, please contact us as soon as possible. We are here to assist you and will do our best to resolve any issues promptly.